Returns
How long do I have to return an item?
You can return an item for exchange or refund within 14 days of receiving your order if you are not completely satisfied.
The item must be returned unused and with its original packaging.
Refunds or exchanges will not be provided until the item has been received.
If part of an order is returned for a refund resulting in the original order value to drop below the free delivery threshold the original postage cost will be deducted from the refund.
Refunds normally take 2-5 working days and can only be made to the card or PayPal Account originally used for the purchase. Please include the original invoice with your return, if you do not have the original invoice please include your name, address and contact telephone number with the returned item.
How do I return the item?
Return the item to the following address...
EG-Returns
Banbridge Enterprise Centre
Scarva Road Industrial Estate
Banbridge
County Down
BT32 3QD
United Kingdom
We advise returning your order via a guaranteed service such as Royal Mail 2nd Class Signed For as we cannot be held responsible for any goods lost during return delivery.
The items are your responsibility until received by us. Please state if you would prefer a refund or exchange.
The customer is responsible for the cost of returning an item, unless the item is damaged, faulty or an incorrect item was sent, in this case we will refund the return postage cost - the item must be returned by Royal Mail 2nd Class 'Signed For', please note we cannot refund the cost of premium return methods or courier returns.
International Returns
International returns will be entitled to a refund of the value of goods purchased but will exclude the original shipping costs.
It is the customer's responsibility to use a reliable tracked postal method as the liability remains with the customer until the goods are received by EDCGEAR.
Sale of knives and age restricted items
Knives, Axes and bladed items will only be sold to persons aged 18 or over.
Age verification checks will be made.
If we are unable to verify age a copy/image of driving licence or passport showing name and date of birth may be requested prior to items being despatched. Please note this can effect despatch times, to avoid delays you can send Age/ID confirmation at the time of placing your order, simply send it to our email address.
Terms & Conditions
Privacy Policy
EDCgear takes your privacy seriously and only uses the information you provide in accordance with the Data Protection Act 1998. The information you provide is used to process your payment and order and all information is encrypted for safe transfer. EDCgear may from time to time contact you the customer with offers and promotions by the email address you provide during checkout. If you do not wish to receive such email we will at your direction immediately remove you from future emails.
Rights of the Seller
The Seller may at any time update prices on the website. The Seller reserves the right to withdraw any goods from the website at any time.
We reserve the right to refuse any order.
Limitation of Liability
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.
If you have any questions please
contact us..
