Shipping, Returns & FAQs
Shipping
Royal Mail Standard Delivery
• £1.95 or FREE when you spend £30 or more
Royal Mail International Tracked Delivery
• £8.95 delivered in usually 2-5 working days.
We are currently only shipping within the UK, Channel Islands and Ireland.
We aim to despatch orders the same day or next working day.
We are currently only shipping within the UK, Channel Islands and Ireland.
We are currently only shipping within the UK, Channel Islands and Ireland.
Ordering
No, you can checkout without creating an account.
Creating an account is optional and has the benefit managing and tracking previous orders and faster checkout in the future.
You can also use express checkouts such as PayPal Express.
You will receive an email confirmation once your order has been successfully received.
If you don't receive an email within one hour of placing your order please check your junk email folder.
If you checked out with PayPal the email will be sent to the email address associated with your PayPal account.
If you still haven't received a confirmation email then please contact us.
Yes, your order can be cancelled up until the point before it is dispatched. Please contact us to request cancellation.
If your order has been despatched you can return it unused with the original invoice within 14 days for a refund.
It isn't possible to amend your order, if you need to add or remove items from an order please request a cancellation of your order and then place a new one.
Returns
EXTENDED CHRISTMAS RETURNS...
Items purchased in November and December have an extended returns period. You have until 14th January to return any item(s).
NORMAL RETURNS....
You have 30 days from the date of receiving your order to inform us if you wish to return your item(s), the item must be returned unused and with its original packaging.
Damaged items: If an item you have received is damaged you must let us know within 2 days of receipt of the item.
Please include your original invoice or a note with your name and order number.
Send your return to...
EDC-RETURNS
Banbridge Enterprise Centre
Scarva Road Industrial Estate
Banbridge
BT32 3QD
United Kingdom
Refunds or exchanges will be provided once the item has been received.
If an item is returned without the original packaging or in poor condition it may not be eligible for a refund.
If part of an order is returned for a refund resulting in the original order value to drop below the free delivery threshold the original postage cost will be deducted from the refund.
Refunds normally take 2-5 working days and can only be made to the debit/credit card or PayPal Account originally used for the purchase.
If an item is faulty we will cover the cost of return postage, faulty items should be returned via Royal Mail 2nd Class Signed For post, retain your proof of postage.
Any items received that are damaged or faulty on arrival must be notified to us within 2 days of receipt of the items.
FAQs
You can pay securely via Credit/Debit Card or PayPal Express Checkout
Items are only shown as In-stock if they are available for despatch today from our warehouse. If the item is out of stock you will be unable to add it to your basket, you can only add the quantity to your basket that are actually in stock.
Once you have completed check-out you will receive an email confirmation of your order.
If you don't receive an email within 4 hours of placing your order please check your junk email folder.
If you checked out with PayPal the order confirmation will be sent to the email address associated with your PayPal account.
If you still haven't received a confirmation email then please contact us.
You will receive an email confirmation once your order has been despatched.
If you have not received a despatch email please check your 'Junk' email folder.
If you checked out with PayPal the order confirmation will be sent to the email address associated with your PayPal account.
Your order can be cancelled up until the point before it has been despatched. Please use the contact Us link at the bottom of the page to request a cancellation and remember to include your order number.
If your order has already been despatched you can return it unused with the original invoice within 30 days for a refund.
About us
EDCGEAR was founded in 2011 since then we have supplied thousands of customers in the UK and Worldwide with unique everday carry products from leading brands around the world.
See what our customers have to say about us on Trustpilot